In order for us to correctly diagnose your issue, we would like you to send us a message including a detailed description of the problem. If message pop-ups,  error codes or other notifications are displayed, copy their content or  attach a picture/screenshot, please. 

Note that our team replies to your messages within 2 working days, depending on the number of e-mails we receive - we don't work on Saturdays and Sundays as well as during Polish national and religious holidays :)